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Privacy Policy

Privacy Policy

Peacock Holidays (refer to as “we,” “us,” “our”) operates the website https://peacockholidays.com. We offer travel and tour packages across Kashmir, Jammu, and Ladakh. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our site, enquire about a package, or book a trip with us.

By using our site or sharing your information with us, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

a) Information you give us directly

  • Your name, phone number (including WhatsApp), and email address when you fill out an enquiry or contact form.
  • Travel details such as preferred destination, travel dates, number of travelers, and budget.
  • Billing and payment information when you make a booking (processed through our payment partner; we do not store full card details).
  • Government-issued ID details (such as Aadhaar or passport) where required for hotel check-ins, Ladakh permits, or Inner Line Permits.
  • Any other information you choose to share with us via email, phone, or WhatsApp.

b) Information collected automatically

  • IP address, device type, browser type, and operating system.
  • Pages visited, time spent on the Site, and referring website.
  • Cookies and similar tracking technologies (see Section 4).

c) Information from third parties

  • Information shared by travel partners, hotels, or transport providers when coordinating your trip.
  • Information from marketing or analytics platforms (such as Google) if you arrive via an ad or search result.

2. How We Use Your Information

The information we collect is used to:

  • Respond to enquiries and provide trip quotations and updates.
  • Plan, confirm, and manage your travel bookings (hotels, transport, permits, guides).
  • Process payments and send booking confirmations, invoices, and itineraries.
  • Communicate with you before, during, and after your trip (including via WhatsApp, email, or phone).
  • Apply for permits required for travel to Ladakh or other restricted areas, where applicable.
  • Improve our site, packages, and customer experience.
  • Send offers, seasonal packages, or newsletters, where you have opted in.
  • Comply with legal and regulatory requirements.
We do not use your information for any purpose beyond what is needed to plan, deliver, and support your trip, unless you’ve given us permission for marketing communications.

3. How We Share Your Information

We share your information only where necessary to deliver your trip:
  • Hotels, homestays, and accommodation partners – to confirm your booking and check-in requirements.
  • Transport and driver partners – to arrange pickups, drops, and local travel.
  • Permit and government authorities – where required for travel to Ladakh or other regulated areas.
  • Payment gateway providers – to process your booking payments securely.
  • Service providers – such as website hosting, email, or analytics tools, who help us run the site.
We do not sell your personal information to third parties for their marketing purposes.
We may also disclose information if required by law, to protect the safety of travelers or staff, or to enforce our booking terms.

4. Cookies and Tracking

Our site uses cookies and similar technologies to:
  • Remember your preferences and improve browsing experience.
  • Understand how visitors use our site (via tools like Google Analytics).
  • Support advertising and retargeting (if applicable).
You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the site.

5. Data Retention

We retain your personal information for as long as necessary to:
  • Complete and support your booking.
  • Meet legal, tax, or regulatory obligations.
  • Resolve disputes and maintain records of past travellers for repeat bookings or support.

Once no longer needed, we take reasonable steps to delete or anonymize your data.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable law, you may have the right to:
  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your information, subject to legal or contractual obligations.
  • Withdraw consent for marketing communications at any time.
  • Ask us how your information is being used or shared.
To exercise any of these rights, contact us using the details in Section 10.

8. Third-Party Links

Our site may contain links to third-party websites (such as hotel partners, review platforms, or social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.

9. Children's Privacy

Our services are intended for adults booking travel on behalf of themselves, families, or groups. We do not knowingly collect personal information directly from children. Information about minor travelers is collected only as part of a booking made by a parent or guardian.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Peacock Holidays Email – Kashmir@peacockholiday.com
Phone / WhatsApp – 9596357777

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.